Microsoft Email Outage: How to contact LUSU

If you're trying to get in touch with LUSU today, there are a few ways you can still reach us.

A Microsoft service outage is currently affecting university email accounts, including student email addresses.

If you're trying to get in touch with LUSU today, there are a few ways you can still reach us.

Use our new Ask portal

We've recently launched our new Ask portal, where you can find answers to some of our most frequently asked questions. You can find this at ask.lusu.co.uk.

If you can't find what you're looking for, there's a contact form at the bottom of the page where you can send us a message. This comes through a separate system to university email, so we'll still receive your enquiry during the current outage.

We recommend using your personal email address when filling in the form to avoid any issues with replies.

You can also email us directly at ask@lusu.co.uk.

Visit us in person

Our Welcome Desk is open today from 10am to 4pm. If you need help or advice, you're welcome to come and speak to us.

Get in touch on social media

If all else fails, you can send a message through our Instagram DMs (@lancastersu), and we will do our best to forward messages to the right channels. Please bear in mind that these channels are not monitored as regularly, and only operate within normal office hours.

We hope the issue will be resolved soon. Please keep an eye on university communications and the latest news for further updates. In the meantime, you can still contact us using the options above if you need help or advice.

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