Complaints

It’s simple: if you’ve had a bad experience, you have a right to make a complaint. Getting the University or other organisations to recognise their mistakes and make it right for you and others in the future can feel great, and we can help you to do it.

 

Complaints against the University

Sometimes things go wrong during your studies or student experience that may leave you dissatisfied with the University. If you have a complaint against a member of University staff, a University service or department, or the entire University, we can help you to go through the University complaints procedure.

We can support you throughout your complaint, including helping you to submit your paperwork and being by your side at any meetings. If you’ve gone through the University’s complaints procedure and believe you’ve been wronged, we can also help you take your complaint to the Office of the Independent Adjudicator.

Feel like you may have something worthy of a complaint? Get in touch. If you don't want to make a formal complaint but still want your issues raised, let us know. We can help raise a whole host of issues with the University through our student representatives.

 

Complaints against the Students’ Union

Unhappy about something the Students’ Union has done? We have a complaints procedure outline exactly what you need to do and what will happen with your complaint. If you need help finding the relevant staff member to deal with your complaint, contact 01524 593765.

 

Complaints against anyone else

We can also help you complain against other items or services you’ve experienced, including your housing. Whatever the problem, just get in touch. We’ll point you in the right direction.

 


Get in touch at advice@lusu.co.uk